Thank you for using AuraMuse.
AuraMuse is an app centered around white noise, calming music, affirmations, and companion audio experiences. It provides features such as multi-track playback, sleep timers, focus timers, theme backgrounds, widgets, reminders, and custom imports.
If you experience any issues while using the app, or if you have questions about subscriptions, features, audio playback, permissions, or account-related matters, you can contact us using the information below.
Support email: hi@jamlin.me
To help us investigate your issue more efficiently, please include as much of the following information as possible in your email:
We will review your message and reply as soon as possible. Response times may vary depending on email volume, time zones, and the complexity of the issue.
AuraMuse offers both free content and member-only content. Members can unlock more white noise, calming music, affirmation content, theme backgrounds, custom import features, or export-related benefits. The specific benefits available are subject to what is shown in the app.
If you have previously purchased a membership, you can try using Restore Purchases on the membership page in the app. Please make sure your device is signed in with the same Apple ID that was used for the original purchase.
Subscriptions are managed by Apple. On your iPhone, open:
Settings > Apple ID > Subscriptions
Find AuraMuse, then manage or cancel your subscription there.
Subscriptions for AuraMuse are processed by Apple App Store. If you need to request a refund, please submit your request through Apple’s official channel:
https://reportaproblem.apple.com/
Refund decisions are subject to Apple’s review and refund policies.
Please check the following:
Some member audio resources may be downloaded or cached based on your selections and network conditions. Please keep your network connection stable and wait until the resources are ready before playback.
On the home screen, tap the sleep timer or focus timer entry, then choose the duration and mode you want. When the timer ends, the app will stop playback or complete the selected timer action based on your current settings.
When you see an affirmation you like on the home screen, double-tap the affirmation area to add it to your favorites.
Go to the My page in the app and open My Reminders. You can set specific times to receive gentle affirmation reminders.
No. Custom audio, images, or videos that you choose to import are mainly stored on your device and used for in-app playback, background display, and local management. For more details, please refer to the Privacy Policy.
When you actively save an exported image, the app may need permission to add the image to your photo library. When you import an image or video as a custom background through the system picker, the app only accesses the media content you actively select.
Privacy Policy:
https://iamjamlin.github.io/AuraMuse/privacy/
Terms of Use:
https://iamjamlin.github.io/AuraMuse/terms/
AuraMuse is designed to be a calm space you can return to whenever you need a moment of rest.
Whether you are having trouble sleeping, feeling tired, trying to focus, or simply hoping to hear a gentle affirmation, AuraMuse is here to quietly accompany you.